LIGHTNING RELEASES: TEMPE, Ariz. (6/11/2014)- Calibrus Call Center Services, Inc. (“Calibrus” ) is pleased to announce today that it has formally launched its Energy Authentication and Verification (EAV) service. EAV is specifically designed to serve the energy and utility industry on a nationwide scale with advanced account origination, authentication and transfer services, which is a substantial enhancement to traditional Third Party Verification (TPV) services for new client on-boarding and ongoing customer retention.
EAV services are designed to improve an energy company’s bottom line while upholding best practices in new client origination and management, principally focused on the account opening and/or transfer process. EAV services, similar to TPV services for the telecommunications industry, help to decrease energy account fraud and slamming, enhances the client on-boarding process by providing client survey and welcome programs, increases customer retention rates, and helps energy providers to stay ahead of the regulatory and compliance curve. James Powers, Calibrus’ CEO commented, “our new EAV services are perfectly designed for incumbent and new competitive energy providers throughout the US that want to implement the highest standards of new account origination and verification. As a leading provider of third party verification services for the telecommunications industry for the past 15 years – we have adapted our best practices and are very excited to launch EAV services for the energy industry.”
Energy Authentication and Verification (EAV) services provide a comprehensive data authentication process that identifies potential fraudulent account activity while scoring critical customer data elements against verified data sources. Available by using a live operator, an automated IVR, or a combination of both, EAV services record each call, verifies and validates the account holder, and confirms the account integrity is correct and can be safely transferred to the new energy utility provider. “Calibrus’ new EAV services are one of the most cost effective solutions any energy provider can implement for their company. Not only does it help to improve the customer’s experience and safeguards against fraud, it helps to minimize customer and revenue loss and proactively displaces potential regulatory issues as one of the most trusted energy account origination and management solutions in the marketplace,” commented Gary Moulton, the Company’s President.
Calibrus was founded in 1999, and currently services Fortune 50 companies, startups, and small to mid-sized businesses, delivering customized outbound and inbound call center, third-party verification (TPV) services, and energy authentication and verification (EAV) services. Its full suite of solutions includes lead generation, reservation and appointment setting, sales subscriptions, complaint resolution, collections, contact center, billing support, and IT helpdesk Tier I and Tier II support. The Company services national client requirements from its headquarters in Tempe, Arizona. To learn more about Calibrus visit: www.calibrus.com.
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