London, 28th February 2018 – Castel Detect™, Castel’s call monitoring software, is successfully monitoring 15 million hours of telephone calls every year using its proprietary on-premise solution. Today it is announcing the availability of the same rich functionality as a cloud-based offering.
Powered by Intelligent Voice®, Castel Detect™ delivers fast and accurate word and phrase detection for customer/agent conversation monitoring across a wide variety of industries. Telephone call compliance and monitoring is becoming increasingly important across a wide range of industries, from call centres to law enforcement and prisons.
Intelligent Voice’s speech recognition engine based around NVIDIA® GPU technology, leverages the massively parallel world of CUDA programming to give blisteringly fast ASR (Automatic Speech Recognition) across large data sets.
“Our continued partnership with Castel, dedicated to deliver best in-class speech analytics capabilities to contact centres across the world has gone from strength to strength with Castel’s agents, using Intelligent Voice’s powerful GPU powered software, taking over 240000 monitored calls each day on premise. It made sense to enable the same speed and accuracy running in the cloud.”
Nigel Cannings, CTO Intelligent Voice
“We are pleased to partner with Intelligent Voice on this important step forward. Taking Castel Detect™ off-premise has been a very focused process. Our solution is employed by financial and collection institutions placing a premium on data security. We needed to ensure ironclad protection in the cloud while providing the same live call analysis capabilities our partners have come to expect. We have accomplished just that, and look forward to a rich future with Intelligent Voice and our valued call centre partners.”
John Ripa, COO Castel Communications
Cloud services, being well known as an inexpensive alternative to on-premise, opens the opportunities and capabilities to additional customers that otherwise may not have the infrastructure to run call monitoring on premise.
For more information on Intelligent Voices and Castel please check the websites below:
About Intelligent Voice®
Intelligent Voice Limited is based in London, San Francisco and New York. The company has over 25 years’ experience of delivering mission critical systems in the financial services industry, including to several of the world’s top 20 insurers and banks. Through innovations such as the SmartTranscript® and GPU-accelerated speech recognition, Intelligent Voice allow companies to understand their businesses better, with a key focus on unlocking the value in telephone and meeting room audio. For further information about Intelligent Voice, please visit http://www.intelligentvoice.com
Leveraging a proven 40-year track record of contact centre innovation, Castel Communications helps contact centres achieve operations milestones through proactive compliance and best practices built on actionable data. We support our contact centre partners with a suite of custom success solutions providing real-time, post-call, and customer contact capabilities. The outcome of our approach is real-time compliance and best practices that directly translate into contact centre revenue performance. Learn more at www.castel.com