Compliance monitoring using artificial intelligence (AI) has become one of 2018’s hot topics in financial services.
Intelligent Voice® installed the world’s first holistic compliance monitoring system in 2012 and so has led the way in providing sophisticated solutions for gathering and analysing audio and other data, allowing compliance officers to do their job quicker and more effectively. During that time Intelligent Voice has expanded its IV Connect™ platform to encompass more than 20 proprietary systems used by trading platforms across telephony, email and chat, allowing high speed and high-quality data to be passed directly into archiving and review systems.
Intelligent Voice provides compliance and monitoring systems to more than 40 companies across the globe, including a number of the world’s major banks.
Intelligent Voice has been working closely with Relativity during the development of its new Relativity Trace platform which extends Relativity’s already impressive investigative functionality to work as a real-time compliance monitoring tool. Trace allows sophisticated analysis, reporting and review, particularly for large scale multi-country and multi-functional teams.
With today’s announcement of Relativity Trace at Relativity Fest, Intelligent Voice is pleased to also announce the availability of IV Connect for Relativity Trace, bringing immediate access to voice, chat and email stores for Relativity users.
Organisations can now seamlessly integrate their core voice and text-based platforms into Relativity for real time monitoring, meaning all your compliance team has to worry about is reviewing alerts – not manipulating and moving data.
“The ability to capture multiple data sources into Relativity Trace, especially audio, is essential for companies looking to build a robust and scalable compliance monitoring platform, both in financial services and other areas. We are delighted that Intelligent Voice has integrated its IV Connect product into the Relativity pipeline. “
Jordan Domash, Relativity
Intelligent Voice pioneered the use of GPU technology for audio and data analysis. This technology is the driving force behind Intelligent Voice’s significant product portfolio, engineered to support client requirements, particularly for large enterprise installations. Some examples include:
- Biometric authentication and search, to allow for individuals to be identified by voice and not just metadata.
- Encrypted Search: the ability for data to be encrypted on-premise, but to be searchable in the cloud using encrypted search terms. This gives clients the ability to safely move data to the cloud, while allowing for all of the security of an on-premise installation.
- Real-time web-based transcription: Webex and other web-based chat voice can be difficult to capture. Intelligent Voice has developed a system to allow for this audio to be captured and stored in real-time. This also allows for real-time review of transcription quality.
- Image recognition: Intelligent Voice has significant experience in the use of AI technology for image recognition – Recent examples of this include developing a crash damage assessment system for a major insurance provider.
Intelligent Voice is constantly looking at new features and innovations that might help its clients’ businesses. Together, Relativity and Intelligent Voice already provide the most capable and secure audio review platform in the industry.