Parker & Sons was founded in 1974 as a modest two-person operation, with Grandpa Jack and Grandma Faye Parker being not only the owners but the sole employees as well! Grandpa Parker hit the streets behind the wheel of the family station wagon. He may have been short on supplies, but he had more than enough ambition. That, combined with his commitment to uphold a customer satisfaction guarantee, helped Grandpa Parker build Parker & Sons into the Phoenix institution it is today. Grandpa Parker’s words ring as true now as they did in 1974, “comfort today, or else they don’t pay.”
While Parker & Sons has achieved tremendous growth, now offering plumbing and electrical services in addition to the HVAC services originally offered, they remain committed to the values that helped them grow. All of Parker & Sons new technicians must complete a rigorous certification process to achieve Parker & Sons’ legendary and unparalleled Trust Certification. The rigorous training and relentlessly high standards for service quality make it easy for Parker & Sons to stand by their Customer Satisfaction Guarantee.
“When folks call a plumber or a mechanic to service their air conditioning or plumbing system, they already assume the job will be completed correctly and professionally. Failing to live up to that expectation is an easy way to lose customers and harm your reputation. That is why at Parker and Sons we emphasize customer service from day one. In our industry it can make all the difference,” said Justine Kelly of Parker & Sons.
When shopping around for the perfect home services provider, it is important for consumers to make educated decisions. Parker & Sons advises all consumers to read available reviews on individual services companies. It is also important to check with each companies standing with the Better Business Bureau. Parker & Sons believes that with their incredible commitment to excellence and their Customer Satisfaction Guarantee, they will stand out among all the rest.