SEATTLE, WA (Thursday, June 13, 2019): As a developer of turnkey mobile branded applications for the hospitality industry, SinglestepTM has announced its latest proprietary feature – StepwiseTM – for its hotel operations and training platform.
Stepwise is a dynamic module that converts any hotel property’s paper-based brand standards manuals or static digital standard operating procedures (SOPs) into live documents accessible via the mobile app with built-in, automatic language translation functionality.
This tool adds step-by-step interactivity to any SOP so associates, supervisors or managers using the app never lose track of the sequence of tasks during any service process. Additionally, each task can be linked to any form of rich media – such as PDFs, videos or webpages – providing an immediate reference point for learners. At the exact moment, should they need help.
Stepwise offers a proprietary document conversion and checkbox designation tool. Now hospitality organizations have a mobile content delivery, operations and training solution to instantly enhance team productivity, accelerate the path to proficiency of new hires, and creates accountability for procedural follow-up after a negative customer review. Recurrent training is eliminated since employees can easily access any piece of knowledge they need in real time to finish the job. This happens in real-time and while completing the task, resulting in saving vast resources in learning, development and monitoring.
Stepwise brings a hotel’s brand standards to life by ensuring they are paperless, accessible and actionable. No longer sitting on a shelf in a manager’s office. This core feature ensures all SOPs are available to any associate at any time. Its powerful functionality means no opportunities are missed to heighten service and reinforce the brand.
“We were inspired to develop Stepwise through our work with a prestigious Caribbean brand currently using Singlestep,” said Mark Lacas, Founder and CEO of Singlestep. “Whenever senior executives received some bad feedback on TripAdvisor, there always would be an action that the various teams could take to ameliorate the problem for future guests. And yet, no system existed to ensure the required training corrected the issue or that the work was actually completed. With this new module, all a hotelier has to do is
update the SOP’s live document within the Stepwise publishing portal, and team members are notified about the update.”
Significantly, this new Singlestep product feature has automatic translations of any content within these live documents into the end user’s native language, so language differences are no longer a barrier for training, incremental feedback and, ultimately, property success. The internal messaging system within Stepwise also has real-time translation functionality, allowing managers and team members to communicate with each other in their native languages and still be readily understood.
Stepwise also incorporates the SingletouchTM help button which contacts supervisors at the exact step in a process where the associate is experiencing difficulties or needs assistance, thereby quickly alerting the supervisor to the nature of the help request.
For senior hoteliers, Stepwise includes an intuitive and customizable administration dashboard displaying real-time management and performance analytics. Not only can managers easily upload brand standards, but all updates are also immediately pushed out to the team, and the app will visually highlight the update, so team members are aware of the current changes and recent updates.
To guide team members through each task, each step built through Stepwise can be equipped with a checkbox so associates can be required to mark off each task as it is completed to ensure compliance. Analytics for this on the management dashboard is granular, showing the specific step in a process where team members are in real-time. Stepwise also leverages internet of things (IoT) connections to track on-property employee locations and provides geo-specific content.
Stepwise builds upon Singlestep’s robust platform and easily integrates into a hotel’s existing technology infrastructure by using manifold integrations for situational content delivery. In other words, based upon who the associate is, where they are in the hotel, what task they are doing, and when they are working, Singlestep can customize the content that is displayed to this end user. Additionally, Stepwise is secure, leveraging Singlestep’s proprietary document security features to ensure that no confidential content is accessible outside of the app.
Stepwise core product features include:
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Converts brand standard or SOP into a live document, accessible within the
Singlestep application on an associate’s mobile device
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Proprietary checkbox entry to keep track of each process step and to affirm
completion
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Live documents are instantly translated into a team member’s native language,
set by the user
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Push notifications and visual highlights exist to notify users of changes
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Singletouch help buttons notify supervisors when the associate is experiences
difficulties or needs assistance
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Intuitive administration portal facilitates live document changes or updates for
administrators
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Management dashboards offer granular performance and status analytics
Stepwise is now available as an add-on module for all Singlestep clients. Technicians from the Singlestep team are standing by to help hotels make this turnkey service by uploading and converting their paper-based or static digital brand standards into live documents for use within the Singlestep application.
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SinglestepTM is a developer of branded, mobile operations and training solutions for the hospitality industry. A division of Mediofolio TechnologiesTM, Singlestep uses a proprietary rules engine in its software to filter then distribute content of any media type to end users, all in a secure format so this information is only viewable within the app. The platform integrates with any other software in a property’s technology infrastructure and uses IoT connections to display only the content that is relevant for a hotel manager or associate based upon that individual’s credentials, where they are within the property, what task they are attempting to execute and what time of day they are accessing the information. Singlestep has seen the most poignant results from usage of its platform in the areas of housekeeping, human resources and salesperson training. For more information, visit singlestep.com or email Ted Gray, Vice President of Singlestep, at [email protected]